Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach us and what happens once your message lands in our inbox.

How to Contact Our Team

The best way to reach us is by email at [email protected]. We read every message personally and aim to respond within two working days. Please include a short summary of your enquiry in the subject line — it helps us route your message to the right person and reply faster.

We do not offer live chat or a phone line for readers. Email keeps a clear written record, which matters if your query relates to a specific bonus term, a wagering requirement, or a casino complaint you are asking us to look into.

What You Can Get in Touch About

• Casino accuracy queries — If a detail on our site about a casino's ownership, licensing, or a welcome offer such as those from Betmica, Kikibet or Betninja looks out of date, tell us and we will check it against current sources.
• Bonus and wagering questions — Readers often write in confused about maximum bonus bets, game contribution rates, or why a free spins offer did not convert as expected. We can point you to the relevant guidance, though we cannot intervene in a dispute directly with a casino.
• Payments and withdrawals — Questions about GBP accounts, e-wallets, cryptocurrency deposits, or withdrawal processing times at non GamStop sites are common. We will do our best to clarify what our research found.
• Corrections — Editorial ratings, offer terms and licensing details change. If you have found something incorrect, flagging it helps us keep the site reliable for other readers.
• Content suggestions — If there is a topic we have not covered, such as a specific payment method or sport betting feature, let us know what you would find useful.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards independent support such as GamCare, and we can explain how GAMSTOP exclusion periods, deposit limits and blocking software work, though we are not a support service ourselves.

What Happens After You Send a Message

A real member of our editorial team reads and answers every enquiry. We do not rely on automated replies. Most messages receive a response within two working days, though this can stretch slightly during busier periods.

If your query concerns a specific casino review, such as one covering Betmica, WinnerIsland or Smash Casino, we may ask for a link to the exact page or section so we can check it against the source material used at the time of writing (last fact-checked 18 September 2026).

Before You Write In: Quick Answers

Some questions come up often enough that you might find a faster answer without waiting for a reply:

• If you want a ranked overview of current offers, our Best Non GamStop Casinos 2026 guide covers welcome bonuses, wagering terms and payment options for the sites we review.
• If you are asking whether a casino not on GamStop is "regulated", remember that accepting UK customers is not the same as holding a UK Gambling Commission licence. Most operators in this space hold an overseas licence, commonly from Curaçao, which carries different consumer protections to those enforced in Great Britain.
• If your question relates to a live dispute over a withdrawal or a bonus cashout limit, contact the casino's own support team first and keep records of your correspondence — this is usually the fastest route to resolution.

Our Commitment to Accuracy

This site is built on research rather than assumption, and reader feedback is part of how we keep it that way. If something we have published is unclear, out of date, or does not match what you experienced when checking a casino's terms, we want to hear about it. Every message shapes how we review and update our content going forward.

Thank you for taking the time to read this far — we look forward to your message.